Refund & Returns Policy

At Mobile Case Sales, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund & Returns Policy outlines the conditions under which we can accept returns and issue refunds.

1. Eligibility for Returns

To qualify for a return:

* Items must be returned within 30 days of delivery.
* Products must be unused, in their original condition, and in the original packaging.
* Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

We cannot accept returns for:

* Items marked as **final sale** or **clearance**.
* Custom or personalized products.
* Opened or used screen protectors, earphones, or hygiene-sensitive accessories.

3. Return Process

1. Contact our customer service team at info@mobilecasesales.com with your order number and reason for return.
2. We will provide you with return instructions and a return shipping address.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refunds

* Approved refunds will be processed to your original payment method within 30 days business working days.
* Shipping fees are non-refundable, except in cases of defective or incorrect items.
* If the product was purchased during a sale or with a discount code, the refund will reflect the discounted price paid.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective:

* Notify us within 7 business working days of receiving your order.
* Provide clear photos of the product and packaging.
* We will arrange a replacement or full refund at no additional cost to you.

7. Return Shipping Costs

* Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
* We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking proof.

8. Contact Us

If you have questions about this policy or need help with a return, please contact:

Mobile Case Sales
Email: info@mobilecasesales.com
Website: http://www.mobilecasesales.com